Google Play Store Won’t Open: Upon entering this app, you may find messages such as “server error”, “offline” or “an error has occurred while retrieving server information” or simply, the application does not open or stay in White.
When the Google Play Store does not work, it is usually due to two main reasons: a problem related to the Gmail account or a bad Internet connection. Sometimes, the solution is as simple as that you have to activate mobile data whenever you leave home, and others can give us such headaches that you end up thinking that your mobile phone has broken down and you have to take it to repair.
If your Google Play Store Won’t Open or Google Play Store Not Working and keep asking yourself “Why can’t I access Google Play Store”, read this article from Tutorial Success.
Improve the Internet Connection:
Many times you can not enter the Play Store because you do not have a good connection to the network. To do this, before doing anything else, check your connection and try again.
Activate and Deactivate Airplane Mode:
If the above does not work, let’s try to activate and deactivate airplane mode:
➥ Go to Settings, look for Wireless and Networks and hit Airplane mode.
➥ You will see that the option to activate Airplane mode appears, click on the button.
➥ Wait a bit and turn off airplane mode again.
➥ Open the Play Store and see if the problem has been solved. If not, you have to try something else.
Change the Wi-Fi connection to Mobile Data and vice versa:
It may seem silly, but electronic devices are like this: messing and modifying options (although then leave it as it was) may be the magic solution. Then, follow these steps:
➥ Go to Settings and click on Wireless and Networks.
➥ Turn off Wi-Fi and activate Mobile Data.
➥ Open the Play Store and see if it works.
➥ If not, turn off mobile data and activate the Wi-Fi connection again.
The Play Store app belongs to Google and for it to work, you need to enter your Gmail. If you do not have or have not added it, the Play Store will not work. To verify that you have the Gmail account correctly synchronized with the device, you just need to follow these steps:
➥ Go to Settings.
➥ Access Accounts.
➥ If you do not see an account, click Accounts> Add account> Google.
➥ Follow the instructions that will appear on the screen.
Then, try to enter the Play Store, but keep in mind that sometimes it takes up to 30 minutes to activate the account completely. It is also possible to create a Google account that is not Gmail.
Another option is to try to Remove the Account and Re-Enter it:
➥ Go to Settings.
➥ Select Accounts
➥ If you use a Google account, go to Google and select your account.
➥ Go to Menu, an option that you will see in the upper right corner of the screen.
➥ Click on Remove account.
➥ Then, add it again and see if the Play Store works.
Update the Play Store:
Check that you have up-to-date the Google Play Store app and your device also. Sometimes, the phone may fail if you have not done so.
To install the updates, follow these steps:
➥ Go to Settings.
➥ Select About device or System updates.
➥ If there is an update available, follow the instructions that appear on the screen.
➥ Try entering the Google Play Store again.
If you see that this is not the solution, go to the next section.
Restart the Phone:
Who has not tried turning the computer or mobile off and on when it went wrong? And the best thing is that sometimes with this everything is solved. So, in this case, trying to restart the device is also a possibility:
➥ Press and hold the power button until a small screen appears.
➥ Hit Shutdown or Restart (if you have this option).
➥ If you have given it to Turn off, turn on the device again.
➥ If the problem persists, read on.
Other Possible Solutions:
Other possible ways to solve that your Play Store does not open, are:
➥ Format your phone to have the factory system back.
➥ Clears the data from the cache.
➥ Check that you have space in the storage, but free space.
Does the Play Store work now? If after all this Google Play Store Won’t Open or Google Play Store Not Working and you still ask “Why can’t I access Google Play Store”, please contact Google in the Contact us section that you will find on their website support.google.com.
Hope you have learned something new today. To Support Us, Keep visiting this Website.
Hey viewers, welcome to the fastest growing How-To/Tutorial blog! I'm A. R. Choudhury, a Professional Blogger & part time Freelancer from India. Here at Tutorial Success, I write about Computer, Mobile, Windows, Android, Mac, iOS, Internet, Software, Apps & lots more. You can read more about me at About me page.